Cold-Weather Alpinestars Touring Winter Balaclava
Cold-Weather Touring Winter Balaclava
Great Product. you can only get the best from us
Returns Eligibility
Products may be returned within 7 days from the date of delivery.
Items must be unused, uninstalled, undamaged, and returned in their original packaging with all accessories and labels intact.
Products that have been installed, modified, or show signs of use are not eligible for return.
Exchanges
Exchanges are accepted within 7 days of delivery, subject to product availability.
Items requested for exchange must meet the same conditions as returns (unused and uninstalled).
If the exchanged item has a price difference, customers will be required to pay or will be refunded the difference accordingly.
Customers are responsible for exchange shipping costs unless the exchange is due to our error.
Defective, Damaged, or Incorrect Items
Any defective, damaged, or incorrect item must be reported within 48 hours of delivery.
Proof of the issue (photos or videos) may be required for verification.
Upon approval, we will provide a replacement, exchange, or refund, at our discretion.
Refund Process
Returned items will be inspected upon receipt.
Once approved, refunds will be issued to the original payment method within 5–10 business days.
Original shipping fees are non-refundable, except where the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable and insured shipping service, as we are not responsible for lost or damaged return shipments.
Shipping & Delivery Information
We provide safe and reliable delivery for motorbikes, parts, and accessories. Please review the details below.
Order Processing
Parts and accessories are processed within 1-3 business days.
Motorbikes are processed within 3–5 business days.
Orders placed on weekends or public holidays are processed on the next business day.
Motorbikes Delivery
Delivered through authorized transport partners.
Delivery timelines vary by location and availability.
Customers may be contacted to confirm delivery details.
Pickup from our showroom or warehouse may be available.
Registration, insurance, and local requirements are the customer’s responsibility unless stated otherwise.
Parts & Accessories Shipping
Shipped via trusted courier services.
Estimated delivery times:
Standard: 3–7 business days
Express: 1–3 business days
Shipping fees are calculated
Tracking & Updates
Tracking numbers are provided for parts and accessories.
motorbike delivery updates are shared directly by our team.
Damaged, Missing & Failed Deliveries
Report damaged or missing items within 48 hours of delivery.
Vehicle or motorbike damage must be reported at the time of delivery.
Customers are responsible for providing accurate delivery details; re-delivery fees may apply.
