Cold-Weather Touring Winter Balaclava

Great Product. you can only get the best from us

Returns Eligibility

• Products may be returned within 7 days from the date of delivery.

• Items must be unused, uninstalled, undamaged, and returned in their original packaging with all accessories and labels intact.

• Products that have been installed, modified, or show signs of use are not eligible for return.

  
  

  Exchanges

  • Exchanges are accepted within 7 days of delivery, subject to product availability.

  • Items requested for exchange must meet the same conditions as returns (unused and uninstalled).

  • If the exchanged item has a price difference, customers will be required to pay or will be refunded the difference accordingly.

  • Customers are responsible for exchange shipping costs unless the exchange is due to our error.

    
    

Defective, Damaged, or Incorrect Items

• Any defective, damaged, or incorrect item must be reported within 48 hours of delivery.

• Proof of the issue (photos or videos) may be required for verification.

• Upon approval, we will provide a replacement, exchange, or refund, at our discretion.

  
  

Refund Process

• Returned items will be inspected upon receipt.

• Once approved, refunds will be issued to the original payment method within 5–10 business days.

• Original shipping fees are non-refundable, except where the return is due to our error.

  
  

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable and insured shipping service, as we are not responsible for lost or damaged return shipments.

Shipping & Delivery Information

We provide safe and reliable delivery for motorbikes, parts, and accessories. Please review the details below.

Order Processing

• Parts and accessories are processed within 1-3 business days.

• Motorbikes are processed within 3–5 business days.

• Orders placed on weekends or public holidays are processed on the next business day.

  
  

Motorbikes Delivery

• Delivered through authorized transport partners.

• Delivery timelines vary by location and availability.

• Customers may be contacted to confirm delivery details.

• Pickup from our showroom or warehouse may be available.

• Registration, insurance, and local requirements are the customer’s responsibility unless stated otherwise.

Parts & Accessories Shipping

• Shipped via trusted courier services.

• Estimated delivery times:

  • Standard: 3–7 business days

  • Express: 1–3 business days

• Shipping fees are calculated

Tracking & Updates

• Tracking numbers are provided for parts and accessories.

• motorbike delivery updates are shared directly by our team.

  
  

Damaged, Missing & Failed Deliveries

• Report damaged or missing items within 48 hours of delivery.

• Vehicle or motorbike damage must be reported at the time of delivery.

• Customers are responsible for providing accurate delivery details; re-delivery fees may apply.